Shipping & returns

Returns Policy

1. Introduction

We hope you are happy with your purchase. However, if you are not satisfied or have changed your mind, we’re here to help. This policy explains how you can return unused items purchased from our website.

2. Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for a full refund. This right applies only to unused and unopened items in their original packaging.

3. Conditions for Returns

To qualify for a return:

• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging, with any seals unbroken.
• You must provide proof of purchase (e.g., order confirmation email or receipt).

Certain items are excluded from our returns policy:

• Custom built control panels built to specification.